Refund Policy
Clear information about returns, refunds, order issues, and contacting Planet Peptides Lab regarding a purchase.
A Clear Approach to Order Resolution
Planet Peptides Lab aims to provide clear product information and straightforward support when questions or issues arise with an order. This page explains the general framework for requesting assistance with eligible order concerns.
The final refund eligibility for any order depends on the specific circumstances of the purchase, the condition of the product, and the applicable terms presented at the time of purchase.
Refund & Return Information
Before requesting a refund or return, review the applicable circumstances below and contact our support team with the relevant order information.
Order Issues
If you experience an issue with an order, contact Planet Peptides Lab as soon as reasonably possible and provide the order number together with a clear description of the issue.
Damaged or Incorrect Items
If an order arrives damaged, incomplete, or different from what was ordered, contact support with relevant documentation or photographs when appropriate so the matter can be reviewed.
Return Requests
Return requests should be submitted before sending any item back. Do not send products to an address unless return instructions have been provided by Planet Peptides Lab.
Refund Review
Once a request is received, the order information and circumstances can be reviewed to determine whether the request qualifies under the applicable refund terms.
Refund Method
When a refund is approved, the applicable refund method and processing timeline will depend on the original transaction and payment method used for the order.
Non-Refundable Circumstances
Certain orders, products, or situations may not qualify for a refund. Any exclusions should be reviewed against the terms applicable to the specific purchase.
How to Request Assistance
Providing complete order information helps our team review an issue more efficiently.
Locate Your Order
Have your order number and relevant purchase information available.
Provide Details
Explain the issue clearly and include supporting information when appropriate.
Await Review
Allow the support team to review the request and provide the next applicable instructions.
Important Information
Please review the following points before submitting a refund or return request.
Do Not Ship Items Without Approval
Contact Planet Peptides Lab first if you believe an item needs to be returned. Wait for instructions before sending anything back.
Keep Your Order Information
Retain your order confirmation and related purchase information until the order has been fully resolved.
Product Condition
Where a return is approved, the condition and handling of the relevant product may be considered as part of the review.
Policy Updates
Planet Peptides Lab may update its policies from time to time. The version applicable to an order should be reviewed in the context of that purchase.
Visit our Contact page or review the Questions & Answers for additional information.
Refund Questions
Common questions about refund and return requests.
How do I request a refund?
Contact Planet Peptides Lab through the Contact page and provide your order number together with the reason for your request. The order can then be reviewed against the applicable refund terms.
Can I return an order without contacting you first?
Please contact Planet Peptides Lab before returning an item. Return instructions should be provided before anything is shipped back.
What information should I include in my request?
Include your order number, the relevant product information, a description of the issue, and supporting photographs or other information where appropriate.
How long does a refund take?
Processing time can vary depending on the circumstances of the request and the payment method involved. Once a refund is approved, applicable processing information can be provided.
What if my order arrived damaged or incorrect?
Contact support promptly and provide your order number together with details of the problem. Photographs may also be helpful when documenting shipping or product issues.
Where can I ask another question about my order?
Visit the Questions & Answers page or contact us directly through Contact.
Need Help With an Order?
Contact Planet Peptides Lab with your order information and a clear description of the issue so the appropriate next steps can be reviewed.